At Connolly’s Mountain Mercantile, we want you to be satisfied with your order. If you need to request a return, please contact us at admin@connollysmm.com within 30 days of delivery. Include your order number and the reason for the return. We’ll reply with return instructions and the return address.
Return eligibility
Items must be in the same condition as when they were delivered, with any packaging and accessories that came with them. This applies to new, vintage, and preowned items. Pipes and grooming items that have been used after delivery are not eligible for a change-of-mind return.
Please contact us before sending an item back so we can provide the correct return instructions.
Return shipping
If you change your mind, you are responsible for the cost of return shipping. Original shipping charges are not refunded for change-of-mind returns.
If your order arrives damaged or you receive the wrong item, please contact us with your order number and photos if available. We’ll work with you to resolve the issue and cover any return shipping we ask you to pay.
Refunds
Once we receive and inspect an eligible return, we’ll let you know whether the refund is approved. Approved refunds will be issued to the original payment method within 5 business days. Your bank or card provider may take additional time to post the refund.
For questions about a return or an order, email admin@connollysmm.com.